We at VendChef take pride in our customer satisfaction. Therefore, we endeavor to provide only the best quality food to meet the tastes of our customers. To this end, in the rare situation where your order has not been delivered, we will issue you a full refund for your order. In the event your order has been incorrectly delivered or the order is incomplete, we will provide you a partial refund for the missing item. Please bear in mind that we do not provide refunds for the cancellation less than 24 hour before delivery as we begin processing and preparing your meal immediately upon receipt of your order. 

For advance orders (orders made more than 24 hours before specified delivery time), you may cancel your order by 9pm the day before the scheduled delivery and receive a full refund. In order to maintain the quality of your meal, all your orders are cooked on the spot with only the freshest produce that we purchase on the day of your delivery. Hence, please provide us with the due notice should you wish to cancel so that these fresh ingredients need not go to waste. 

Please contact us for more information at our Customer Care Hotline 016-3299745 for an immediate response. Alternatively, feel free to email us at support@vendchef.com 

Refund Process

If you have an issue with your delivery, please contact us immediately and inform us of your complaint via our Customer Care Hotline.

Upon assessment of your complaint, should we confirm that you are owed a refund, we will refund with cash voucher for your next order.